I gave them a call and spoke with Isaac at the front desk. The prices seemed right and the hotel looked nice. After browsing nearly all the hotels in the area for days / weeks on end, I narrowed my results down to Hotel Indigo. I tried to argue that my car problem was not his and that I should pay but nothing would do.What an experience! While I had never been to Denver Colorado, I also had no idea what to expect. Cherry on the cake: as I departed and settled my bill, Leo announced me that he would not charge me for parking. I hope the general manager realizes and acknowledges the high quality of his staff and the incredible value they add to customers. Besides the fact that all other employees we interacted with were brillant and professional, the Indigo Hotel is just perfect. Never before have I witnessed such a level of service and dedication from a hotel front desk employee. This is a lengthy review but during my career I have travelled the world and the seven sees. Kudos to him and to his dedication to customers. Without my asking anything, he made my fight his fight and got this ugly monkey off my back while my family and I were sleeping and recovering from the long trip from France. My frustration became his the moment he understood my stress and disappointment about the abusive attitude of AVIS. Leo is iconic of the service we got at the Indigo Hotel in Denver.
We ultimately got the car replaced around noon, which probably would not have been the case without Leo’s active and passionate assistance. The next morning Leo told me that the car had not been replaced and actually took it personally to obtain the promised replacement car that we needed to begin our family road-trip in the US. We had dinner at the hotel and Leo came up to me saying that after a rather lengthy browl, AVIS reluctantly agreed to replace our car and that the vehicles would be swapped overnight. Since we were jet-lagged he proposed to handle this problem with AVIS while we relaxed. As I shared my frustration with Leo while checking in, he spontaneously offered his assistance. Ani go for a family of 6 bound for a road-trip across CO, AZ, UT and NV in August! Upon arrival at the hotel, I confirmed with the gentleman at the valet service that there was indeed a malfunction. Upon arrival at Denver international airport, we picked up a Suburban at AVIS and found out on our way to the hotel that the air conditioning was not functioning. What was most valuable to us was the quality of service that was given to us. Just what we needed! Moreover, the hotel is located in a particularly nice and convenient downtown location for first time visitors such as ourselves. The room are very spacious, cosy, nicely decorated and comfortable.
Hotel indigo denver check in time professional#
Welcome and check-in were very professional and effective and handled by Leo and Candice from the front desk. My family (6 of us in total) and I arrived at the Indigo Hotel around 9:00 pm on July 21st. Otherwise everyone was so nice and helpful! If we ever came back to Denver, this would be where we would stay! The only complaint I had was we couldn’t stay longer here. He even stored them so my husband could come get them after work. The bellman (Tyler I believe was his name) came up and helped me with all of our bags.
Hotel indigo denver check in time plus#
We had 4 large bags since we had a baby and were going to stay a week and I had no idea how I was going to carry all the bags plus a baby, stroller and car seat because My husband was at work. And the location so close to Whole Foods and Union station was perfect!! Unfortunately this hotel only had one night available so we had to pack up all our stuff the next morning. The room was very nice on the corner and large enough to have our infant not see us when she was sleeping. She even gave us a nicer room since we had such a horrible experience earlier that day. The lady at the front desk was super nice and understanding and helped us get a room there right away. My husband walked into hotel indigo to beg for a room. We were literally on the streets with no where to stay with a baby cooking in the heat. My husband and I (and infant) had booked an apartment the next block over and the manager changed her mind at the last minute and wouldn’t let us stay there.
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